Booking Terms and Conditions

The following information will help you find out about all aspects of your Cyprus Escapes Holiday Rentals property rental. Should you require any further information regarding any of the matters below, please do not hesitate to contact us.

Accommodation

The vast majority of our properties are privately owned and are furnished to the owner's taste, so the standards and styles of property will inevitably differ. We endeavour to give an accurate description of each property with interior and exterior photographs. Please note that in some properties it is not always possible for the furnishings within the lounge/dining area to accommodate all occupants at any one time. The properties featured operate to their own country's safety standards and regulations which may not be of the same level that we enjoy in the UK and may often be lower.

Accommodation service

Cleaning, water, electricity and gas consumption are included within the property's rental cost unless otherwise stated within the accommodation description. Unfortunately, it is the case that many resorts can suffer from water or electricity shortages and supplies can be cut off without notice for varying periods of time. In addition, you may find that the electricity may trip if too many appliances are used at the same time. We ask for your patience and co-operation in such instances, as you will appreciate these situations are out of our control.

Air conditioning/heating

When accommodation is equipped with air conditioning, this will be detailed accordingly. A charge maybe payable locally when stated. Please note that the majority of our properties are not equipped with any form of heating facilities, however where available, there may be a charge locally to use this facility.

Airport taxes and visas

Any taxes payable or visas required are the responsibility of the guest. We are not agents and are in no way liable for any such aspects of your travel.

Assistance in resort

You have chosen a private villa holiday and we intend to respect your privacy. Rest assured, you will not be herded into coaches or asked to attend welcome meetings whilst you are on holiday. However, should you require assistance we will be available. We do ask that you contact us between the hours of 9am and 5pm unless there is an emergency. You will find the contact details in your welcome book. Contact outside these hours for non-emergency assistance may entail a surcharge.

Building work

Building work and noise are unavoidable as the demand for new accommodation increases. It is the case that some resort areas are still being developed and therefore there is a possibility of building work or construction work, which may be carried out by local authorities or private developers. Many of our properties are also situated in residential areas and work may begin on a neighbouring property over which we have no control, nor are we given prior notice. However, in any event we will always do our best to inform you of the facts in advance but if this is not possible, please accept our apologies.

Car hire

We can provide details of recommended car hire agents on request. Any contract made with car hire or any other company are solely between the guest and that company. We are in no way liable for any aspect of the service, goods or any other matter provided.

Children's safety

As we know, children are naturally curious, especially when on holiday where there are lots of areas and things to be explored. Please ensure that children are not left unsupervised at any time during your holiday and take extra care with balconies and swimming pools etc. Parents are responsible for the actions of their children at all times. 

Early/Late season and Public Holidays

We would like to advise our customers that certain resorts may have limited facilities available during early and late season and Public Holidays.

Flight, ferries and Eurotunnel

From time to time unforeseen circumstances such as bad weather or mechanical failure can cause delays. We are not agents for flights and are in no way liable for such delays. We will however endeavour to help where we can with regard to accommodation when such delays occur.

Heated pools

Heated pools are only available when stated in the relevant accommodation description and heating is only in operation during the winter months, i.e. 1 Nov until 31st March. Most heated pools are electrically or oil or gas heated and may take up to four days to heat, providing the pool with beneficial warming. The temperature of the pool will also depend on the weather conditions, especially if it is solar heated, however if a pool cover is available, please use, as this will assist maintaining the pool temperature at night. Please ensure that care and attention is taken when using this facility. In certain cases, a charge will be incurred for pool heating which may be payable locally or on your booking invoice.

Highchairs/cots and other child related provisions

If you require a cot or highchair or any other child related provision please request it at the time of booking in order that we can ensure it is at the property on your arrival. In some cases a supplementary charge will be added to your invoice (please see your booking details). Cots are provided locally and will differ from those you may use at home, and in some accommodation a travel cot will be supplied.

Insects/animals

Mosquitoes, ants, cockroaches and other insects are endemic in warmer climates. Ant powders are a good repellent but it also helps to keep crumbs to a minimum. Mosquitoes can be kept at bay by a good repellent, which can be purchased in either the UK or local chemists and supermarkets. Many of our properties are surrounded by gardens and countryside and field mice and other rodents are therefore common, along with local farm animals. Local dogs and cats sometimes roam around unattended and may cause a disturbance. All these types of aggravations, together with late night noise are unfortunately unavoidable. We therefore ask for your patience and understanding should they occur. Please note in accordance with the requirements of the property owners we are unable to allow pets in any of the accommodation featured on our website.

Kitchens

Kitchens include basic cooking utensils, iron, ironing board, cutlery and crockery. Some properties have additional facilities. These will be indicated in the property description where available. Please note cleaning products or materials may be provided but cannot be guaranteed.

Villas

Although every effort is made to ensure the information contained within the various Villa details is correct, this information has been provided by various sources and is provided in good faith. From time to time, facilities or services may become unavailable and Cyprus Escapes Holiday Rentals cannot take responsibility for its accuracy.

Lost property

Please ensure all personal possessions are packed when departing your accommodation. Whilst we will endeavour to assist when items are left, unfortunately we are unable to guarantee the return of any items which have been left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees may be applied for the return of lost property.

Maid service

Maid service will vary at each individual property. If you are staying 2 weeks or more, a weekly maid service can be added to your booking. Please inform us when booking if a mid stay clean will be required. If your property has a barbecue, please ensure you leave it in a clean condition, as no maid service is included in the upkeep of this facility. Please note that beach/pool towels are generally provided and this should be specified in your arrival details.

Occupying/vacating your property

The majority of our properties can be occupied from 3pm onwards. In order that our properties are adequately prepared for new arrivals, we must ask you to vacate the property by 11am on the day of your departure. When making your travel arrangements, please take the occupation and vacation times into consideration. We highly recommend that those visitors arriving at night take a torch. If a transfer has been arranged through us, you will be transferred to your accommodation from the airport upon arrival. Arrivals prior to this time must wait until 3pm to gain entry. On your return, you will be collected at 11am (or before) from the accommodation and transferred to the airport.

Passports and visas

It is your responsibility to ensure you have a valid passport and visa (if applicable). The information given here is a guide only for British citizens whose passports were issued within the UK. Clients should check with the passport office if in any doubt. Anyone who is not a British citizen (this includes citizens of British overseas territories, citizens who hold their citizenship by virtue of a connection with Gibraltar, British subjects who have a right of abode and EC and other nationals) should consult the embassy of the country of destination and the Home Office immigration department to check whether they require any special documentation for the countries they are visiting or for return to the UK.

Advanced Passenger Information System (APIS). Please be aware that Airlines will also require the following information prior to travel: the name on your passport, your date of birth and passport number. Failure to provide us with this information could result in you being charged at the airport. Please contact the airport authorities to confirm what is required of you to travel.

Personal health and safety

If you or any member of your party is an expectant mother or suffers from any pre-existing medical condition, you must check with your doctor about the advisability of travelling abroad and inform us prior to booking. Acting reasonably, we reserve the right to refuse a booking in these circumstances. 

We take the safety of our customers very seriously, unfortunately crimes against people and property are a fact of life throughout the world and you have the same responsibility for your personal safety as you do at home. We therefore advise all customers to be extra vigilant and ensure that great care is taken of your property and personal safety. You must ensure all the windows, shutters and doors are locked at night and where available, set the security device, in addition to when you are away from the property. In the event that you should lose any items of value whilst on holiday through theft or otherwise, you must report the facts immediately to the local police or other competent authority and obtain a written report. If a report is not obtained it will be difficult for you to pursue any claim through your holiday insurance.

Pools, garden and general maintenance

All our properties are maintained by the staff who have access. Gardens have to be maintained on a regular basis and it is simply not possible for this to be carried out on 'change-over' days. With regard to pool maintenance, pools are normally checked and cleaned twice a week and this is normally carried out very early in the morning to avoid disruption to our customers. However, neither pool nor garden personnel have fixed hours, so it is not possible for us to advise you of the exact date or time of their visit. We ask for your cooperation when our staff visit, as it is imperative to keep the properties well maintained for our clients' enjoyment throughout the year. It is also not uncommon for the maintenance staff/maid/owner to live within a property's boundary.

Safety deposit boxes

Please note that safes are not provided in all properties and should you require a property with this facility please ask at the time of booking.

Satellite navigation systems

Although satellite navigation systems are useful in locating places of interest during your holiday, please use the directions provided in your travel information pack when travelling to your specific villa, to avoid any difficulties.

Satellite TV/video/DVD/games consoles

If the written description for a property indicates Satellite television you can expect to receive at least one free to air English language channel. Subscription channels are not available unless stated in the property description. Some of our properties are equipped with standard televisions which will only receive local foreign language channels. If a villa is equipped with a DVD, video or games console, we will often provide some DVDs and games but you may want to bring your own DVDs/games.

Telephones

Unless otherwise stated, telephones are not provided in our properties. Therefore, we recommend that if possible, customers take mobile phones in case of an emergency.

Transfers

Please note, transfers are not included in the cost of our holidays. We can arrange a transfer to pick you up from the airport; however, the contract for the service is between you (the guest) and the transfer company and in no way is Cyprus Escapes Holiday Rentals responsible for this contract. Please pay the transfer company in cash once delivered to your destination. On your transfer to the accommodation please agree with the driver your return transfer details. Bear in mind the checkout time from the villa is usually 11am on day of departure.

Travel documentation

On making a booking with us, a confirmation will be sent out within seven days and your full travel documentation, which includes accommodation information, will be sent approximately 2 weeks prior to your arrival.

Travellers with disabilities

Some of the holiday accommodation we feature may be less suitable than others for guests with disabilities, particularly wheelchair users. It is therefore important that when enquiring about a holiday, we are informed of any special requirements you or a party member may have. By informing us, you help us to ensure that we offer the most suitable property for your needs.

Website/brochure

We make every effort to ensure that the information and photography contained on our website and within our brochures is accurate. However, many individuals are responsible for the provision of your holiday arrangements and they may alter or temporarily withdraw some of the advertised facilities or services without prior notice to us. Unfortunately, errors can occur and prices may alter, however we will always endeavour to advise you of any changes at the earliest opportunity. The distances to amenities and pool measurements we have provided are approximate whilst any floor plans are displayed as a guide and are not to scale.

Cyprus Escapes Holiday Rentals reserves the right to alter these Conditions at any time, without prior notice.