Booking conditions

1. Your Contract is with Cyprus Escapes Holiday Rentals

These Booking Conditions, the Essential information together with our privacy policy and where your holiday is booked via our website, our website terms and conditions of use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with Cyprus Escapes Holiday Rentals (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:-
• He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
• He/she consents to our use of information in accordance with our Privacy Policy;
• He/she is over 21 years of age and where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services.

2. Your holiday contract

A binding contract is made with us on the earliest of either: a) you tell us that you would like to accept our written or verbal quotation and you pay us a deposit (see clause 4) or if you are booking within 8 weeks of departure or choose to do so at the time of booking, you make full payment of the cost of your holiday; or b) we issue you with a booking confirmation that will confirm the details of your booking and will be sent to you via email.

Booking Conditions.. These Booking Conditions and any agreement to which they apply are governed in all respects by Cyprus law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of Cyprus only.

3. Paying for your holiday

At the time of booking, you will be required to pay a deposit of approximately 25% of the rental cost of the accommodation. The balance of your holiday price (including any surcharge) must be paid no less than 12 weeks before departure. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in clause 13 will become payable.

When you pay for your holiday by credit card, we reserve the right to levy a 2.5% handling charge for each payment made by these means. Your final arrival details for the villa will not be issued until your holiday has been paid for in full.

4. Accuracy

We endeavour to ensure that all the information and prices both on our website and in our brochures are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed.

5. Your holiday price

All prices include VAT. We reserve the right to amend the price of unsold rentals at any time and correct errors in the prices of confirmed rentals.

6. Damage to property and Accidental Damage Charge or Deposit

All bookings are subject either to a refundable Accidental Damage Deposit which is due upon the full payment of the booking. The type of payment, its amount and when it is payable will be confirmed to you at the time of booking.

If you or any member of your party cause any damage to your holiday accommodation or any item in it or on its premises, you and/or your party will be required to pay for the loss and/or damage caused and we will hold you and each member of your party jointly and individually responsible. Unless the damage was caused accidentally and results in losses below Eur50, full payment for any such damage or losses must be paid directly to the accommodation owner or other supplier prior to departure from the accommodation. Where a refundable Accidental Damage Deposit has been paid, this deposit will be retained by us in part payment of the losses you cause.

7. Confirmation

Please check your confirmation and arrival details and all other documents you receive from us, immediately on receipt. You must contact us as soon as possible if any information appears to be incorrect as it may not be possible to make changes later and it may harm your rights if we are not notified of any inaccuracies in any document within a reasonable period of time (taking into account the date of your departure).

8. If you change your booking

If you wish to change your travel arrangements in any way once a binding contract is in place between us (see clause 2), (for example your chosen departure date or accommodation) we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. Where we can meet a request, all changes will be subject to payment of an administration fee based on our increased costs as a result of applicable rate changes and any costs or charges incurred or imposed by any of our suppliers. The amount of the fee will be notified to you before you choose to proceed with any change. If you make a number of changes to the same booking, we will only make a reasonable overall charge. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable.

9. Transfer of bookings

If the booking details change from the members booked to another party immediate notification must be given to us. A new booking confirmation will be given to the new party and an administration fee will be applicable.

10. If you cancel your rental

Once your rental has been confirmed, to cancel the entire rental or any component, the person making the booking must either; write or email the representative who confirmed the booking. The contact details are stated on your booking confirmation. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday or components at the original price. Our cancellation charges therefore increase as the departure date approaches, and you must pay us the sums up to the maximum shown below (The cancellation charge detailed is calculated on the basis of the total cost payable by the person(s) cancelling . Also note the ‘Exception’ section which may apply in addition to the scale of charges. If you have to cancel for a reason covered by your insurance policy, you may be able to recover the cancellation charges. Claims must be made directly to the insurance company concerned. 

For all destinations and accommodation types, the following cancellation charges apply:
Date on which written notice of cancellation is received by us:-
More than 12 weeks prior to departure - loss of deposit and amendment charges (if applicable)
12 weeks or less to departure - 100% of the cost of your rental

We will endeavour to resell the cancelled rental period and will hope to refund any amount taken in rental fees for the period or part period that was cancelled minus any costs associated with reselling that period.

Please see our separate Cancellation Policy for further details.

11. If we change or cancel your holiday

It is unlikely that we will have to make any changes to your confirmed arrangements or cancel them, however we do start planning arrangements many months in advance. Occasionally, we may have to make changes and correct errors in the brochure or on the website and other details both before and after bookings have been confirmed. In the event of minor alterations, we will do our best to notify you before you travel. If a ‘significant change’ (see below) or cancellation has to be made to your holiday arrangements we will notify you as soon as possible. You may then: a) accept the changed arrangements; b) accepting an offer of an alternative holiday of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value); or c) cancel your booking completely, in which case we will refund you all monies paid by you.

Significant changes include: Change of resort or area for the whole or a significant part of your time away; change of accommodation to that of a lower price for the whole or a significant part of your time away. Please note not all accommodation changes constitute a ‘significant change’.

The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any expenses or losses you may incur as a result of change or cancellation.

We will not pay you compensation and the above options will not be available if we make a minor change or cancel as a result of your failure to make full payment on time or where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Very rarely, we may be forced by “force majeure” (see clause 15) to change or terminate your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result.

If we become unable to provide a significant proportion of the services that you have booked with us after you have departed, we will make alternative arrangements for you at no extra charge and, if appropriate in all the circumstances, will pay you reasonable compensation.

12. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

13. Your holiday travel

All aspects of your travel to the accommodation are your responsibility and in no way are we liable for any aspect of this. Any suggestions or recommendations made by us are made in good faith and to the best of our knowledge at that time. Where we have suggested an airport transfer the contract is with you and the transfer company and we suggest you confirm all arrangements directly with them. We will not be liable for any costs, fees or charges you incur with regard to your travel arrangements.

14. Your accommodation

This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable). Additional guests will be asked to vacate us, accommodation supplier or other person in authority. On departure you should leave the accommodation in a reasonably clean and tidy condition so that we can efficiently prepare it for our next guests. If additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return.

Please note that single sex parties or groups of young adults (under 24) are not accepted in our villas.

15. Special requests

If you have a special request that does not form part of the arrangements described on the website, please inform us in writing at the time of booking. We will do our best to comply but cannot guarantee to do so. We are not always able to advise prior to departure if special requests can or cannot be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed. We do not accept bookings that are conditional upon any special request being met.

16. Disabilities and Medical Problems

We will take reasonable steps to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen arrangements. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

17. Holiday insurance

Adequate insurance is essential and we strongly advise that you have this in place at time of booking.

18. Our liability to you

1) We will accept responsibility for the arrangements we agree to provide or arrange for you. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

2) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
(c) unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
(d) an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

3) We limit the amount of compensation we may have to pay you if we are found liable under this clause.

4) It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.

5) Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.

6) Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) any business losses.

7) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which any other supplier agrees to provide for you.

19. Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier’s liability to you.

20. Local activities, facilities and excursions

Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by Cyprus Escapes Holiday Rentals. If you wish to participate, purchase or make use of any optional activities, facilities or excursions that are not part of your pre booked holiday, we regret that Cyprus Escapes Holiday Rentals cannot accept liability in relation to these. The contract for the provision of that activity, facility or excursion will be between you and that provider. Usually these locally paid for activities, facilities and excursions will be subject to local law and jurisdiction. The discretion to partake in any such activities, facilities, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the Terms and Conditions of your activity, facility or excursion which will govern your contract.

21. Electricity consumption

A daily electricity allowance of 30kW for a 2-bedroom Villa, and 35kW for a 3-bedroom Villa, and 40kW for a 4-bedroom Villa, and pro rata thereof, has been allocated and included in your reservation. This amount is sufficient for the average property size, the number of guests, and usage for your holiday. Upon your arrival and check in to the property a meter reading will be taken, and a reading will be taken on your check out to calculate the exact consumption for your stay. In the event that the electricity consumption has exceeded the given allowance, the Company reserves the right to charge an extra €0.50 (50 euro cents) per kW. This limitation is in place to ensure that our guests are conscious of their usage and consider the environmental impact of excessive electricity consumption. Other utilities such as water usage, satellite TV and Wi-Fi are included with your reservation.

22. If you have a complaint

If you have cause for complaint whilst on holiday or travelling to your destination, this must be brought to the attention of a Cyprus Escapes Holiday Rentals and relevant supplier immediately so that action can be taken at the time to rectify the problem. Should the supplier or villa management company be unable to resolve the matter, details of the complaint must be notified to Cyprus Escapes Holiday Rentals in writing within 7 days of the end of your holiday. Failure to do so will affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract.

23. Behaviour

At all times during your holiday, you are expected to have consideration for your fellow holiday makers and other third parties. If in the opinion of ourselves, any accommodation owner or other person in authority inform us that you are or appear to be behaving in such a way as to cause, or to be likely to cause, danger, distress, annoyance or damage to third parties or property or to cause a delay or diversion to transportation, either ourselves or the supplier concerned may terminate your rental arrangements. In this situation, we will have no further liability to you and will not be responsible for meeting any expenses you incur as a result, making any refund or paying any compensation. Subject to clause 7, you and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation owner or other supplier prior to departure from the accommodation. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

24. Passports, visas and health requirements

Your passport and travel documents must be intact: you may not be able to travel if they are damaged or have been tampered with. Passport, visa and health requirements are subject to change and it is your responsibility to check the up-to-date position in good time before departure. We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities..

25. Use of information you give us and communicating with you

In order to process your booking and provide you with your confirmed holiday we will need to collect and process personal information. This may, for operational reasons, be held at overseas locations. We must pass on your personal information to the companies and organisations who need to know them so that your holiday can be provided. Where you provide us with personal information, you consent to this information being used as described in this clause. We would like to send you information about products and services that we think will be of interest to you. We may do this by post, telephone, SMS or email. We are entitled to assume you do not object to our doing any of the things mentioned above unless you write to us at Cyprusescapesholidayrentals@gmail.com

Cyprus Escapes Holiday Rentals reserves the right to alter these Conditions at any time, without prior notice.